Support Services

Spatial’s Support Services provide a range of support services to application developers, helping to ensure quality implementations, increased productivity and accelerated time-to-market (TTM). Technical support includes product updates, FAQ’s, web and phone support from Spatial technical experts. In addition to product and development support information, application developers have quick, easy access to incident reporting and tracking tools to monitor the status of their issues.

Benefits of using Support Services:

• Quick guidance for identifying correct API usage
• Flexibility to meet your development guidance needs
• Greater visibility and higher prioritization of your defects
• Faster delivery of defect corrections
• Reduced time-to-solution with implementation troubleshooting

Spatial offers a variety of package options from basic services to custom packages designed to fit organizational and budget needs. View the data sheet for more specific information.

Contact Support Services

Spatial technical support is available 24X7 through the Online Support Center (OSC). The web interface OSC is recommended for prompt registration of your incident; however you may also send emails to support_spatial@3ds.com if you have an OSC account.

To obtain an OSC account, please submit your request to osc_accounts_spatial@3ds.com

You are also welcome to contact any of our Spatial offices to log inquiries during business hours.

Spatial Services Americas:
8:00 am to 5:00 pm Mountain Time
(3:00 pm to 12:00 am GMT)
+1 303-209-2628

Spatial Services Europe:
8:00 am to 4:00 pm CET
(6:00 am to 2:00 pm GMT)
+49 681 992 9862

Spatial Services Asia:
9:00 am to 6:00 pm Tokyo
(12:00 am to 9:00 am GMT)
+81-3-5442-4012