“ACIS is an extremely capable geometry kernel, and we fully utilize its capabilities. ACIS’s flexible interfaces and rich modeling functionality enable us to develop IronCAD’s unique modeling capabilities. ACIS’s APIs and C++ object-oriented architecture allows us to perform almost any enhancement we want. Over the years, we’ve seen Spatial allocate greater resources to improve quality and performance. We see the technology getting better and better.”

-Dr. Tao-Yang Han,

President, IronCAD, LLC

Learn more about Support Services

Data Sheet

Support Services

Spatial’s Support Services provide a range of support services to application developers, helping to ensure quality implementations, increased productivity and accelerated time-to-market (TTM). Technical support includes product updates, FAQ’s, web and phone support from Spatial technical

experts. In addition to product and development support information, application developers have quick, easy access to incident reporting and tracking tools to monitor the status of their issues.

Benefits of using Support Services:

Quick guidance for identifying correct API usage
Flexibility to meet your development guidance needs
Greater visibility and higher prioritization of your defects
Faster delivery of defect corrections
Reduced time-to-solution with implementation troubleshooting

Spatial offers a variety of package options from basic services to custom packages designed to fit organizational and budget needs. View the data sheet for more specific information.

The introduction of CGM has raised speculation on the future of ACIS.
We want our customers, and their customers, to know that Spatial remains committed to ACIS and will continue to provide on-going development, support, and new releases. ACIS R21, with many new capabilities, was released in May 2010. And the next release, ACIS R22 is currently under development. We look forward to continue to support our customer’s ACIS-based development efforts.

Contact Support Services

Spatial technical support is available 24X7 through the Online Support Center (OSC). The web interface OSC is recommended for prompt registration of your incident; however you may also send emails to support_spatial@3ds.com if you have an OSC account.

To obtain an OSC account, please submit your request to osc_accounts_spatial@3ds.com

You are also welcome to contact any of our Spatial offices to log inquiries during business hours.

Spatial Services Americas:
8:00 am to 5:00 pm Mountain Time
(3:00 pm to 12:00 am GMT)
+1 303-209-2628

Spatial Services Europe:
8:00 am to 4:00 pm CET
(6:00 am to 2:00 pm GMT)
+49 681 992 9862

Spatial Services Asia:
9:00 am to 6:00 pm Tokyo
(12:00 am to 9:00 am GMT)
+81-3-5442-4012